Refund & Cancellation Policy

1. Cancelling a plan

You can cancel any subscription at any time from Account → Payment Info. Cancelling stops the next renewal; your access continues until the end of the period you have already paid for, then the workspace becomes read-only. Your data is kept so you can resume later.

2. Monthly plans and add-on subscriptions

A full refund is available within 7 days of your first purchase only if the account has low usage:

• fewer than 10 solicitation views,
• no bulk exports or downloads, and
• no AI proposal generations or other AI tool use.

No refund is available once data has been exported or AI tools have been used, or after the 7-day window.

3. Annual plans

Annual plans have a 14-day grace period from the first charge, subject to the same low-usage test. After 14 days, a prorated refund is possible only at management’s discretion.

4. Add-on services and physical goods

One-time services — such as onboarding, CMMC FastTrack and proposal or bid work — are non-refundable once work has started (for example after a kickoff call, once the NSO start link has been used, or once drafting has begun). Physical items are non-refundable once shipped; a defective item can be exchanged within 30 days of delivery.

5. How to ask for a refund

Signed-in customers request a refund from Account → Payment Info → Request a refund. The request shows the usage we measured since that payment and how this policy applies. Every request is reviewed and decided by management; approved refunds go back to the original payment method, usually within 5–10 business days.

6. Billing errors and the law

Charges made in error, such as duplicate charges, are always refunded in full. Nothing in this policy limits any right you have under applicable law. See also the Terms of Service.